The Go-Live Before Go-Live
By Acadia, Director of Client Solutions at CCT The worst time to discover an unusual casino process is the first day a new system goes live. At Viejas, we wanted to find those surprises first. Viejas was one of the first projects I led with my own team. The property had built an internal system […]
Building Trust, One Process at a Time
By Taylor McGill, Operations Manager, CCT There’s a moment during an implementation when you can explain something ten different ways, but eventually, people just need to see it work. I learned that with Delaware North. Our first two properties together were card rooms in Daytona Beach, Florida. They were also among the first true card […]
The Dinner That Changed Everything
Let me tell you about a dinner that changed the direction of our company. I didn’t even realize it at the time. Here’s how it happened. We were at Connect. So much is going on. Usually, we didn’t see many people from Las Vegas at these things. But this time, a VP of Cage from […]
Marketing Should Give Something Back
As Sarah Hartman steps into her role as CCT’s Director of Marketing, she’s building a marketing function designed to create value for the casino industry it serves. by CCT When Sarah Hartman joined CCT in 2025, one of the biggest projects waiting for her was a company-wide rebrand. There was a new website to build, […]
Our 2026 Partner Vision
One of the best things a customer has told us: “You’ve grown so much, but you still make us feel like your only customer.” That’s the standard we’re carrying into 2026 — and it shapes every decision we make.We started CCT in 2012 to tackle a problem we knew firsthand. Too many critical decisionsinside casino […]
2026 Partner Vision
One of the best things a customer has told us: “You’ve grown so much, but you still make us feel like your only customer.” That’s the standard we’re carrying into 2026 — and it shapes every decision we make.We started CCT in 2012 to tackle a problem we knew firsthand. Too many critical decisionsinside casino […]