What a Support Ticket Can’t Tell You
At Monarch Black Hawk, Aaron Brown learned how much more you can understand when you sit beside the people doing the work. By Aaron Brown, Customer Success Manager at CCT When I walked into the meeting at Monarch Black Hawk, Wendy had a piece of paper waiting for us. She had written down everything her […]
The Yes is Only the Beginning
Casino technology decisions rarely belong to one person. The right partner helps the entire organization move forward. By Cliff Unger, Chief Revenue Officer at CCT You can ask anyone on my team and they’ll each recall one of my quirky, repetitive “words of wisdom” that I am certain they’re sick of hearing. But one that […]
How Great Casino IT Makes Reliability Feel Ordinary
CCT’s newly promoted Director of Information Technology, Doug Summers, has spent his career solving problems before customers experience them. by CCT When Doug Summers began working in casino IT, the phone would not stop ringing. Computers froze. Printers failed. Credit card cash advances would not process. ATMs went offline. Two weeks after Doug arrived, the […]
Marketing Should Give Something Back
As Sarah Hartman steps into her role as CCT’s Director of Marketing, she’s building a marketing function designed to create value for the casino industry it serves. by CCT When Sarah Hartman joined CCT in 2025, one of the biggest projects waiting for her was a company-wide rebrand. There was a new website to build, […]
I Was A CCT Client First
by Chelsie Marinucci, Accounting team at CCT There are few moments in casino finance when the stakes are higher than opening day. I know because I’ve had firsthand experience. In 2023, I was Director of Finance for the opening of Bally’s Chicago, the first casino in the city. We were building an entire finance operation […]
A Note From Kurt: What Charlie Taught Me About Staying Curious
By Kurt Williams, co-founder and Chief Executive Officer I want to tell you about the moment I knew our work actually mattered. It happened in a cage, at 2 a.m., with a man named Charlie standing in front of me, arms crossed, absolutely convinced we were wasting his time. Here’s how we got there. For […]
Security Starts with Your Casino Workflow
As AI makes deception more convincing, casinos need operational controls that make the right decision easier and the wrong one harder. by Brandy Tyler, Vice-President of Product Strategy Every few months, another headline reminds the gaming industry that no casino is too large or too small to become the next target of a cyberattack. Those […]
CCT Appoints Adam Fong as Chief Product Officer to Lead Next Phase of Product Innovation
Veteran gaming technology leader joins CCT to shape the future of the Casino Insight platform and strengthen long-term product strategy for casino operators. TULSA, Okla. — July 21, 2026 — CCT today announced the appointment of Adam Fong as Chief Product Officer (CPO), adding a seasoned gaming technology leader to its executive team as the company continues […]
What Casino Executives Should Actually Ask Before Buying AI
By Chris Autrey, CTO Every vendor deck has AI in it now. Some of it is real. Some of it is a skin over a commodity model with a price markup. The difference matters more in our industry than in most, because the cost of getting it wrong isn’t just a bad quarter. It’s a […]
The House Behind the House
Megan Coger Joins CCT as Vice President of People & Organization By CCT Megan Coger’s work has long centered on how organizations scale without losing clarity. Across software and professional services environments, she has built the structures that define ownership, strengthen communication, and keep teams aligned as they grow. She joins CCT as Vice President […]