In Praise of Accountants
By Blake Doerr, Partner, Strategy & Technology at CCT I have spent most of my career turning business problems into software, and that work has taught me that accountants deserve far more credit for how they think. I have had a close view of that way of thinking both professionally and personally: my wife is […]
Prove the Numbers
By Rustin Martin, Senior Accounting Consultant at CCT When someone tells me they don’t trust the numbers, I don’t begin by trying to change their mind. I ask them to show me why. That was the situation when I began working with Derry Daubon at Seminole Casino Coconut Creek. The casino had an established process […]
Call by Call
By Hunter Martin, Principal Relationship Manager at CCT When I think about the Venetian, I think about a standing call that happened five days a week. The property had already gone live with CCT. Cage and vault had adjusted well, but audit and accounting needed more time. Every Monday through Friday, we set aside an […]
The Best Use of AI Is More Time With People
AI is changing how quickly we can work. We get to decide where that time is better spent. by Sarah Hartman, Director of Marketing AI has changed the pace of my work dramatically. A presentation that once took me two or three days can sometimes come together in a few hours. I can take transcripts […]
What a Support Ticket Can’t Tell You
At Monarch Black Hawk, Aaron Brown learned how much more you can understand when you sit beside the people doing the work. By Aaron Brown, Customer Success Manager at CCT When I walked into the meeting at Monarch Black Hawk, Wendy had a piece of paper waiting for us. She had written down everything her […]
How Great Casino IT Makes Reliability Feel Ordinary
CCT’s newly promoted Director of Information Technology, Doug Summers, has spent his career solving problems before customers experience them. by CCT When Doug Summers began working in casino IT, the phone would not stop ringing. Computers froze. Printers failed. Credit card cash advances would not process. ATMs went offline. Two weeks after Doug arrived, the […]
Marketing Should Give Something Back
As Sarah Hartman steps into her role as CCT’s Director of Marketing, she’s building a marketing function designed to create value for the casino industry it serves. by CCT When Sarah Hartman joined CCT in 2025, one of the biggest projects waiting for her was a company-wide rebrand. There was a new website to build, […]
I Was A CCT Client First
by Chelsie Marinucci, Accounting team at CCT There are few moments in casino finance when the stakes are higher than opening day. I know because I’ve had firsthand experience. In 2023, I was Director of Finance for the opening of Bally’s Chicago, the first casino in the city. We were building an entire finance operation […]
A Note From Kurt: What Charlie Taught Me About Staying Curious
By Kurt Williams, co-founder and Chief Executive Officer I want to tell you about the moment I knew our work actually mattered. It happened in a cage, at 2 a.m., with a man named Charlie standing in front of me, arms crossed, absolutely convinced we were wasting his time. Here’s how we got there. For […]
Security Starts with Your Casino Workflow
As AI makes deception more convincing, casinos need operational controls that make the right decision easier and the wrong one harder. by Brandy Tyler, Vice-President of Product Strategy Every few months, another headline reminds the gaming industry that no casino is too large or too small to become the next target of a cyberattack. Those […]