CCT Appoints Adam Fong as Chief Product Officer to Lead Next Phase of Product Innovation
Veteran gaming technology leader joins CCT to shape the future of the Casino Insight platform and strengthen long-term product strategy for casino operators. TULSA, Okla. — July 21, 2026 — CCT today announced the appointment of Adam Fong as Chief Product Officer (CPO), adding a seasoned gaming technology leader to its executive team as the company continues […]
You Can’t Manage What You Can’t Trust
By Drew Word, co-founder and Customer Success Manager at CCT Casino operators have never had more financial data at their fingertips. Every day produces reports, dashboards, variance summaries, transaction logs, and forecasts intended to help leaders make better decisions. Yet many organizations still spend valuable time validating reports, reconciling discrepancies, and confirming that the numbers […]
Scaling Client Solutions is Easy, Keeping Them Human is the Work
by Jake Proffitt, Vice-President of Client Solutions In client services, growth is something you feel before it ever shows up on paper. The volume increases. The pace shifts. The questions get more complex and what used to be a quick conversation across a desk starts requiring coordination across teams. That’s when you find out whether […]
The Hidden Cost of “Good Enough” Cage Operations
Why manual cash processes quietly drain labor, create risk, and make growth harder than most casinos realize Most casinos don’t think they have a cage problem. What they see instead are the symptoms: overtime that never seems to improve, audit delays that keep stretching longer than they should, too much paper to manage, too many […]
What Casino Executives Should Actually Ask Before Buying AI
By Chris Autrey, CTO Every vendor deck has AI in it now. Some of it is real. Some of it is a skin over a commodity model with a price markup. The difference matters more in our industry than in most, because the cost of getting it wrong isn’t just a bad quarter. It’s a […]
CCT Supports a Historic Opening at Resorts World New York City
This week, Resorts World New York City officially became the first casino in New York City’s 400-year history to offer live table games, marking a major milestone for the property and for gaming operations across the region. Located next to Aqueduct Racetrack in Queens, the expanded casino now features more than 240 live table games, […]
The House Behind the House
Megan Coger Joins CCT as Vice President of People & Organization By CCT Megan Coger’s work has long centered on how organizations scale without losing clarity. Across software and professional services environments, she has built the structures that define ownership, strengthen communication, and keep teams aligned as they grow. She joins CCT as Vice President […]
The End of the Penny and the Quiet Complexity of Change
By Brandy Tyler, VP of Product at CCT A guest walks up to the cage with a ticket worth $5.41. The cashier scans it, opens the drawer, and realizes there are no pennies left. From the guest’s perspective, it’s a small moment. From an operations perspective, it’s a policy decision. In a casino, nothing ends at the point of transaction. That […]
What Walks Out the Door When Experience Retires
By Danny Roe, Chief Operating Officer at CCT In the early 1990s, many tribal casinos didn’t look the way they do today. Operations were smaller, teams were leaner, and processes were still taking shape in real time. Revenue audit departments were built around binders, paper forms, calculators, and spreadsheets that grew more complex month by […]