The Go-Live Before Go-Live
By Acadia, Director of Client Solutions at CCT The worst time to discover an unusual casino process is the first day a new system goes live. At Viejas, we wanted to find those surprises first. Viejas was one of the first projects I led with my own team. The property had built an internal system […]
Building Trust, One Process at a Time
By Taylor McGill, Operations Manager, CCT There’s a moment during an implementation when you can explain something ten different ways, but eventually, people just need to see it work. I learned that with Delaware North. Our first two properties together were card rooms in Daytona Beach, Florida. They were also among the first true card […]
The Yes is Only the Beginning
Casino technology decisions rarely belong to one person. The right partner helps the entire organization move forward. By Cliff Unger, Chief Revenue Officer at CCT You can ask anyone on my team and they’ll each recall one of my quirky, repetitive “words of wisdom” that I am certain they’re sick of hearing. But one that […]
A Note From Kurt: What Charlie Taught Me About Staying Curious
By Kurt Williams, co-founder and Chief Executive Officer I want to tell you about the moment I knew our work actually mattered. It happened in a cage, at 2 a.m., with a man named Charlie standing in front of me, arms crossed, absolutely convinced we were wasting his time. Here’s how we got there. For […]
Security Starts with Your Casino Workflow
As AI makes deception more convincing, casinos need operational controls that make the right decision easier and the wrong one harder. by Brandy Tyler, Vice-President of Product Strategy Every few months, another headline reminds the gaming industry that no casino is too large or too small to become the next target of a cyberattack. Those […]
A Casino is a Small City
By Adam Fong, Chief Product Officer at CCT After spending 2 decades working in the gaming industry, I always enjoy hearing the perspectives of people outside the industry. I frequently hear about some recent experience they had at the property, whether it was a big win on the gaming floor, a memorable meal at the […]
CCT Appoints Adam Fong as Chief Product Officer to Lead Next Phase of Product Innovation
Veteran gaming technology leader joins CCT to shape the future of the Casino Insight platform and strengthen long-term product strategy for casino operators. TULSA, Okla. — July 21, 2026 — CCT today announced the appointment of Adam Fong as Chief Product Officer (CPO), adding a seasoned gaming technology leader to its executive team as the company continues […]
You Can’t Manage What You Can’t Trust
By Drew Word, co-founder and Customer Success Manager at CCT Casino operators have never had more financial data at their fingertips. Every day produces reports, dashboards, variance summaries, transaction logs, and forecasts intended to help leaders make better decisions. Yet many organizations still spend valuable time validating reports, reconciling discrepancies, and confirming that the numbers […]
Scaling Client Solutions is Easy, Keeping Them Human is the Work
by Jake Proffitt, Vice-President of Client Solutions In client services, growth is something you feel before it ever shows up on paper. The volume increases. The pace shifts. The questions get more complex and what used to be a quick conversation across a desk starts requiring coordination across teams. That’s when you find out whether […]