The End of the Penny and the Quiet Complexity of Change 

By Brandy Tyler, VP of Product at CCT  A guest walks up to the cage with a ticket worth $5.41. The cashier scans it, opens the drawer, and realizes there are no pennies left.  From the guest’s perspective, it’s a small moment. From an operations perspective, it’s a policy decision.  In a casino, nothing ends at the point of transaction. That […]

What Walks Out the Door When Experience Retires

By Danny Roe, Chief Operating Officer at CCT  In the early 1990s, many tribal casinos didn’t look the way they do today.  Operations were smaller, teams were leaner, and processes were still taking shape in real time. Revenue audit departments were built around binders, paper forms, calculators, and spreadsheets that grew more complex month by […]