The End of the Penny and the Quiet Complexity of Change 

By Brandy Tyler, VP of Product at CCT  A guest walks up to the cage with a ticket worth $5.41. The cashier scans it, opens the drawer, and realizes there are no pennies left.  From the guest’s perspective, it’s a small moment. From an operations perspective, it’s a policy decision.  In a casino, nothing ends at the point of transaction. That […]